CallTower Hosted Communications Service, The Always-On Choice
CallTower Hosted Communications Service, The Always-On Choice

Hosted UC in Legal

CallTower On Demand Unified Communications Solution

 

CallTower empowers businesses through On Demand Unified Communications. Integrated communications, applications, and devices, makes it easier to find people, launch calls and retrieve messages. CallTower’s cloud-based communications service makes streamlining and improving communications not only possible, but affordable and manageable.
CallTower’s Legal Suite™
 
The legal services industry operates in a fast paced and often high pressure environment. Being available anytime, anywhere is critical.  Growing firms often don’t have the resources to manage all the communications requirements of its partners, lawyers, legal aids, researchers and other employees. 
CallTower’s Legal Suite was developed to enable legal firms to stay connected with the latest technology without ever missing a beat. The suite provides a complete voice package along with high performance data and Internet service without having to purchase on-premise equipment or assemble a large staff to manage it. Because CallTower offers all this functionality as a monthly service, The Legal Suite requires no capital expenditure.
 
The CallTower Legal Suite of cloud-based communications connects your most important applications seamlessly to deliver a fully-integrated, streamlined set of voice and data services.
 
      
  • Internet access                          
  • IP Telephony
  • Calling Plans & Voicemail
  • Email
  • Fax
  • Network administration and maintenance
  • Application upgrades
  • Single wire connectivity
  • Call center
 

 

The suite’s standard features are flexible, easy to use and always accessible. Below are examples of some of the CallTower features that help legal service organizations address the challenges of running a successful practice.
 
Account Codes
Practices can have specific account codes for clients and colleagues, so that client costs can be tracked and accounted for on a daily, weekly or monthly basis.
 
System or Area Paging
CallTower allows practices to page people - either in specific areas of a company site or to individual desktop phones.
 
Automated Attendant
CallTower's Automated Attendant for Legal Services provides both a Speak-by-Name directory search using voice recognition, and a Spell-by-Name directory.
 
Ad Hoc Conferencing
When talking with a client by phone, an attorney can add an associate, para-legal or investigator for a quick discussion about the case and then drop the added line to continue in a private conversation with the client.
 
Inbound and outbound IVR capability
Legal Services providers can program their outbound and inbound IVR (Interactive Voice Response) systems to call out to clients and confirm time/date of appointments or even allow the client to interactively reschedule the appointment.
 
Meet Me Conferencing
Conference calls can be scheduled instantaneously - and conference participants are announced as they dial into the toll-free conference bridge.
 
Messaging
From a phone, PC or PDA, an attorney can review email, voicemail, fax messages and documents before she/he gives advice or goes into a courtroom. Using CallTower's advanced Talking Email, or text-to-speech capabilities, an attorney can receive and act on an email as a voice message and respond before the client leaves the office.
 
CallTower’s Legal Suite helps firms to reduce operating costs, focus on other revenue generating initiatives and provide better service to clients. With CallTower, law firms can relax knowing that communications are safe and disaster proof in off-site fault tolerant data hosting centers. Simplify your experience and improve your bottom line with CallTower. For more information