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What UCAAS Solution fits your organization best? - Survey

Voice Solutions

Contact Center

Conferencing
& Collaberation

Productivity
& Networking

What UCaaS
Solution Fits Your
Organization Best?

We’ve compiled a list of questions that will help you determine what solution fits your organization best. This will only take you a few minutes 🙂

1 About you

2 About your organization

3 About your organization

4 About your users

5 About your users

6 Final questions

First Name*
Last Name*
Email*
State
Job Title
Buying Timeframe*
What solutions are you focused on?
- Hosted IP Telephony
- SIP Trunking
- Collaboration / Conferencing
- Productivity Tools
- Contact Center

Company Name*
Number of Employees
Number of Locations
What are you looking to accomplish?*
- Replicate your current environment
- Move to the Cloud
- Improve/re-design your systems
- Other
What platforms are you currently using?*
- SfB
- Teams
- Office 365
- Metaswitch
- Broadsoft
- Cisco
- Avaya
- Mitel
- On-Prem PBX
- Slack
- Hangouts
- Nextiva
- 8x8
- RingCentral
- Join.me
- N/A

What issues or problems are you currently experiencing with your current system?*
- Cost
- Reliability
- Support
- Training
- User Experience
- Other
What is your current network connectivity?*
- Internet Service Provider (BYOB)
- SD-WAN
- Private Bandwidth (MPLS)
- Don't Know
What type of network connection are you looking for?*
- Internet Service Provider (BYOB)
- SD-WAN
- Private Bandwidth (MPLS)
- Don't Know
Does your organization currently have Office 365 Licenses?*
- Yes
- No

What features do your users need?*
- Mobility
- Office 365 Integration
- G-Suite Integration
- Fax
- eFax
- Call Center
- CRM Integration
- Conferencing
- Collaboration
- Text/SMS
- Call Recording
- Paging
- Desktop Integration
- Voicemail
- Custom Music or Message on Hold
- 911 Notification
- Extension Dialing
- Auto Attendant
- Redundancy/Fail-over
- No Devices Needed

What type of devices will you need?*
- Desk Phone
- Softphones
- Conferencing Phones
- Large Video Room System
- Small Video Room System
- Common Area Phones
- Door System
- Paging (Overhead System)
- Other
What Call Center features do your users need?*
- Multi-channel/Social Media
- Inbound Call Center
- Outbound Call Center
- Inbound/Outbound Call Center
- CRM Integration
- Monitor/Whisper/Barge
- Skills-based routing
- Reports
- Analytics
- Work Force management
- Don't Need a Call Center Solution

What are the key integrations and features you need in your UCaaS solution?*
- Reliability/Redundancy
- Security
- Cost-effectiveness
- Collaboration Capabilities
- CRM Integration
- Call Center Features
- Move to Cloud
- Productivity
- Multi-Location
- Mobility
- No Devices Needed
What else are you looking for?