Maximize your unified communications with our voice, contact center, productivity tools, and network support.
CallTower’s contact center and customer experience (CX) solutions make it easy to make powerful connections and deliver results
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number.
A revolutionary tool enabling users to easily personalize and control their CallTower services
Consulting and professional services powered by Inoria, now a CallTower Company
Discover a comprehensive Solutions Center, offering a hub of resources and information to address your needs and challenges effectively.
SupportWe have a dedicated 24x7x365 customer service team that is trained to help you
Network StatusView the Network Status for live updates on system performance and service status.
Updates & NotificationsReceive timely CallTower solution updates, latest information and alerts to stay informed about important changes and announcements.
Billing Escalation PathCheck out the Billing Escalation Path for swift resolution and guidance on addressing billing-related inquiries effectively.
Client Support PlanExplore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
Sales Escalation PathsCheck out our Sales Escalation Path for swift resolution of urgent or high-priority inquiries.
Client Success Escalation PathsAccess the client success escalation path, providing a strategic guide to promptly address and enhance your overall client experience.
Implementation Escalation PathExplore the implementation escalation path for a structured guide to efficiently address and resolve issues during the implementation process.
Support Escalation PathExplore the technical support escalation path to efficiently navigate and resolve issues with step-by-step guidance.
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
Bill CenterExplore for a streamlined experience managing and understanding your invoices and billing information
Billing questions, payments, disputesFind essential information about billing inquiries, payment terms, and dispute resolution for your account.
CallTower TrainingComprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
CallTower, Inc. Terms of UseDiscover a comprehensive Solutions Center, offering a hub of resources and information to address your needs and challenges effectively.
Website Privacy PolicyReview the information on how we safeguard your personal data, ensuring transparency in our services.
WebinarsVisit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Services Level Agreements (SLA)Comprehensive details on CallTower’s Customer SLA, including scheduled maintenance windows for solution updates.
California Consumer Privacy ActCheck out how we comply with CCPA regulations, prioritizing the protection of consumer privacy.
FAQBrowse the FAQ webpage for quick answers to common questions about our products and services.
Customer Proprietary NetworkExplore the Customer Proprietary Network webpage for secure and customized communication solutions.
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner PortalAt CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency ProgramDiscover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
Maximize your unified communications with our voice, contact center, productivity tools, and network support.
AI is revolutionizing customer experience by streamlining operations, personalizing interactions, and driving efficiency in today’s fast-paced digital landscape.
CallTower’s Cloud Contact Centers Make it Easy to Make Powerful Connections and Deliver Results.
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number.
Offering comprehensive consulting and professional services, Inoria serves as a turnkey partner to optimize and elevate all aspects of contact center operations.
CallTower ConnectA revolutionary tool enabling users to easily personalize and control their CallTower services
We have a dedicated 24x7x365 customer service team that is trained to help you
Sales Escalation PathsCheck out our Sales Escalation Path for swift resolution of urgent or high-priority inquiries.
Client Success Escalation PathAccess the client success escalation path, providing a strategic guide to promptly address and enhance your overall client experience.
ImplementationsExplore the Implementations for a detailed guide to efficiently deploy and optimize our solutions.
Support Escalation PathExplore the technical support escalation path to efficiently navigate and resolve issues with step-by-step guidance.
Billing Escalation PathCheck out the Billing Escalation Path for swift resolution and guidance on addressing billing-related inquiries effectively.
Network StatusView the Network Status for live updates on system performance and service status.
Sales Escalation PathNavigate the sales escalation path to expedite issue resolution and receive tailored support for your sales-related inquiries.
Solutions CenterDiscover a comprehensive Solutions Center, offering a hub of resources and information to address your needs and challenges effectively.
Updates & NotificationsReceive timely CallTower solution updates, latest information and alerts to stay informed about important changes and announcements.
Implementation Escalation PathExplore the implementation escalation path for a structured guide to efficiently address and resolve issues during the implementation process.
Client Support PlanExplore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
Bill CenterExplore for a streamlined experience managing and understanding your invoices and billing information
Billing questions, payments, disputesFind essential information about billing inquiries, payment terms, and dispute resolution for your account.
CallTower TrainingComprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
CallTower, Inc. Terms of UseDiscover a comprehensive Solutions Center, offering a hub of resources and information to address your needs and challenges effectively.
Website Privacy PolicyReview the information on how we safeguard your personal data, ensuring transparency in our services.
WebinarsVisit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Services Level Agreements (SLA)Comprehensive details on CallTower’s Customer SLA, including scheduled maintenance windows for solution updates.
California Consumer Privacy ActCheck out how we comply with CCPA regulations, prioritizing the protection of consumer privacy.
FAQBrowse the FAQ webpage for quick answers to common questions about our products and services.
Customer Proprietary NetworkExplore the Customer Proprietary Network webpage for secure and customized communication solutions.
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner PortalAt CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency ProgramDiscover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
Jumpstart operations and drive ROI with a turn-key implementation model based on proven information technology methodologies, prescriptive best practices and industry expertise.
With more than one thousand successful implementation and integration projects — completed within budget — we’ll help you navigate through the process and build a foundation for early success, and lasting customer satisfaction.
Work in tandem with our industry experts and solution consultants to map out a success plan designed to reflect your requirements, resources and expectations. As your advocate, we develop a clear and comprehensive understanding of your goals. At every step, we incorporate quality checkpoints to maintain timelines and communication, working towards an easy transition and knowledge transfer.
Whether you require a straightforward or more complex implementation of your contact center solutions, our professional services team will be there every step, managing the entire process and guiding every phase towards successful project completion.
With more than a thousand successful projects, our foolproof implementation methodology is centered around client advocacy – where your priorities and objectives are crafted into all project milestones, collaborating at every step for a great customer experience.
Project chart, customer questionnaire, kick-off meeting, license preparation (if required)
Discovery, plan and timelines,
customer acceptance
Installation/Configuration of infrastructure, configuration, development/customization, testing, training plan
Go-Live preparation ,
Go-Live testing, Go-Live acceptance
Post-implementation support, business requirements document, post-mortem, continued support, facilitate growth and expansion projects
Always operate at your best with contact center solutions developed and customized to meet your specific requirements. Working with you, at all stages of the implementation and integration process, our development team can identify areas where solution customization and product development can enhance precise areas or improve the overall experience.
From the development of new solutions and special projects to the customization of current platforms and the development of add-on solutions that facilitate greater access to your data, eliminate unnecessary steps and promote productivity, our team has the technical and industry knowledge to address your unique requirements.
Ask how we can develop a chatbot or voicebot to facilitate a greater customer experience, or peruse through our long list of Infiniti add-ons for Genesys to identify applications that can enhance your solution.
To gain complete insight into your operations and maximize your solution investment, your contact center solution must be integrated with your existing systems and applications. Easier said than done, but that’s why we’re here. Connect your contact center solution to:
As part of an implementation project or a standalone requirement, our integration services also include fine-tuning of your solution to ensure you’re always running at optimal capacity, taking full advantage of your solutions.
Regulatory compliance, privacy and security are critical challenges, especially considering that customers will not engage with businesses who do not protect their personal and sensitive data.
Protect customer transaction data with thorough data security standards that safeguard regulatory compliance and privacy. Whether on-premises or cloud-based, maintain regulatory standards, even with agents working remotely. Maintain customer trust and build lasting loyalty.
Never miss a sale, delay an opportunity or lose a loyal customer. Build customer trust by properly and securely managing their sensitive data.
Any time you gather credit card information – by phone, online or other medium – you must ensure Payment Card Industry Data Security Standard (PCI-DSS compliance). PCI-DSS compliance can be streamlined across all your interactions ensuring the safe handling of customer credit card information. Together with your security team, we work with strict guidance to implement viable solutions.