CT Cloud Contact Center

Fully-featured, Powerful and Complete End-to-end Cloud Contact Center

Superior Customer Care

CT Cloud Contact Center empowers customers with a full-featured, powerful and complete end-to-end cloud contact center solution. Customers can expect their calls to be answered quickly and their issues to be resolved promptly. Whether your contact center has a few or even hundreds of agents, meeting this demand requires specialized software.

Increase Productivity and Reduce Costs

The CT Cloud Contact Center solution is designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics.

Fresh, Dynamic and User Friendly

Contact Center solution can be complex, optimizing them shouldn’t be. With CT Cloud Contact Center’s user-friendly interface and graphical dashboards, enabling your staff to achieve your customer contact goals is easier, more accessible, and more enjoyable than ever before.

Key Features:

Data Center

24/7 network monitoring
Geographical survivability
Automatic software updates
On-demand Scalability
Certified PCI DSS 3.0 SSAE 16

Call Center Queues

Call center queue management & virtual queuing
Inbound voice queues
Outbound & blended voice queues
Automated call-back & click-to-call
Email, chat, SMS, social media queues
Automated threshold SMS/email alerts

Workforce Management

Multi-Skill Routing
CRM Integration
Call-Flow Scripting
IVR Integration
Call Recording
Scalable Solutions

Quality Management

Call recording (with agent notes)
Screen recording with playback
Live monitor, whisper, barge-in
Agent & web chat logs
Agent coaching & evaluation

Call Center Group

Call center queue management & virtual queuing
Inbound voice queues
Outbound & blended voice queues
Automated call-back & click-to-call
Email, chat, SMS, social media queues
Automated threshold SMS/email alerts

Quality Management

Real-time stat display & bulletin board
Real-time graphical dashboard
Custom agent activities
Custom multi-level dispositions
Detailed call & agent statistics
Scheduled reports
Customized contact center reports