UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Customer Case Studies
Explore real-world examples of what’s possible when voice, collaboration, and AI come together under a trusted solutions partner.
Microsoft Teams
Financial Services Organization Streamlines SIP Migration
A Midwest financial services organization used CallTower’s CT Cloud SIP solution to support number porting, reduce disruption and prepare for a seamless migration to Microsoft Teams.
How Hiebing Marketing and Communications Improved Productivity with Microsoft Copilot and Teams Phone
See how the marketing and communications agency partnered with CallTower to replace legacy phone systems, consolidate Microsoft 365 licensing, and introduce AI-powered workflows through Microsoft Copilot, Copilot Studio and Teams Phone.
Government Agency Enables Microsoft 365 GCC High Voice
An undisclosed government agency worked with CallTower and TCI to voice-enable Microsoft 365 GCC High, supporting secure Teams audio conferencing, PSTN calling and compliance-focused collaboration for government environments
GCC High Voice with Microsoft Teams Direct Routing
A government cloud and Defense Industrial Base IT provider, partnered with CallTower to deliver Microsoft Teams voice, PSTN calling, and audio conferencing for GCC High organizations.
Franklin Sports Upgrades Teams Voice with Microsoft Direct Routing
Franklin Sports, a multi-location sporting goods brand, partnered with CallTower to replace legacy PBX systems with Microsoft Teams Direct Routing, reducing communication complexity, usage costs, and support burden.
CallTower Streamlines Microsoft Teams Communications
CallTower delivered Operator Connect, custom integrations and advanced analytics that improved client communications across nonprofit, manufacturing, education and financial sectors.
Pepper Construction Unifies Microsoft 365 Voice Communications
Pepper Construction adopted CallTower’s Microsoft Operator Connect to connect teams across Midwest offices, improve collaboration and reduce telecommunications costs.
KPFF Scales Microsoft Teams Calling Across Engineering Teams
KPFF, a multi-discipline engineering firm, partnered with CallTower to expand Microsoft Teams Calling across decentralized departments, improving mobility, billing visibility, admin control, and support for remote and hybrid work.
Healthcare Company Cuts Microsoft Teams Calling Costs
A healthcare services company switched to CallTower’s Calling Plans to reduce Microsoft Teams calling costs by 45%, streamline deployment and add premium Teams analytics for deeper reporting insights.
Husch Blackwell Streamlines Legal Communications with Microsoft Teams
Husch Blackwell, a law firm, partnered with CallTower to replace Cisco UCM with Microsoft Teams, reducing costs, supporting remote work, and improving billing accuracy.
Global Footwear Company Migrates to Microsoft Teams Operator Connect
A global retail/footwear company used CallTower’s SIP-first strategy to replace aging Cisco infrastructure, migrate 600+ call paths across six stores, and support a seamless cloud communications transition.
Sight & Sound Saves with Microsoft Teams Operator Connect
Sight & Sound Theatres moved from on-prem Cisco to CallTower Operator Connect for Microsoft Teams, saving more than $1K per month while improving mobility, operational efficiency and long-term scalability.
Operator Connect + Five9 Contact Center
Mid-Size Bank Improves Customer Service with Microsoft Teams Operator Connect
A mid-size banking company partnered with CallTower and Five9 to move from on-premises PBX to Microsoft Teams Operator Connect and an integrated cloud contact center, improving communications and customer engagement.
PING Golf Upgrades to Microsoft Teams Voice
PING Golf partnered with CallTower to implement a turnkey Microsoft Teams UCaaS and Five9 contact center solution, improving mobile flexibility, license control and support for its manufacturing workforce.
Webex by Cisco
City of Del Mar Achieves Superior Call Quality
A public sector organization moved to Webex Calling with CallTower Managed Voice Continuity to support resilient, high-quality cloud communications and reduce the risk of service disruption with CallTower.
Public University Migrates from Mitel to Webex Calling
A large public university used CallTower’s SIP-First migration strategy to move 25,000 DIDs from Mitel to Webex Calling with zero academic disruption, improved infrastructure control and greater hybrid work flexibility.
Global Beverage Company Moves to Webex Calling
A global beverage conglomerate partnered with CallTower to transition 9,000 users across 300 offices to Webex Calling, consolidating global telephony, reducing complexity, and supporting future cloud collaboration.
Genesys Cloud
Insurance Contact Center Migrates to Genesys Cloud
An insurance contact center partnered with CallTower to migrate from Genesys PureConnect to Genesys Cloud, supporting omnichannel service, tailored training, real-time reporting and a seamless transition with no operational disruption
EPCOR Transforms Utilities Contact Center with Genesys Cloud
EPCOR, a utilities provider, partnered with CallTower to migrate from Genesys PureConnect to Genesys Cloud, scaling from 80 to 400 agents while improving security, reporting, and AI-ready customer engagement.
CX Services
North American Utility Scales Contact Center CX
A utilities provider modernized its legacy contact center, scaling from 80 to nearly 400 agents while improving security, reporting and service continuity
Health Insurer Automates Claims Voice Tasks with AI
A national health insurance provider partnered with CallTower and Parloa to automate routine claims voice tasks, reducing agent workload, improving claimant experiences, and achieving a 71.4% task automation rate.
