The MS Teams AI Contact Center Solution

Discover Unmatched Customer Service Excellence—Harness the Power of Microsoft AI with CallTower & Solgari’s Teams Contact Center Solution. Seamlessly integrate with Microsoft Teams to deliver exceptional experiences and streamline support operations.

Transform Customer Engagement with Cutting-Edge AI Integration

Revolutionize your customer service capabilities with a solution designed to enhance satisfaction and engagement at every level. CallTower, in partnership with Solgari, delivers an innovative Teams Contact Center Solution that harnesses the power of Microsoft AI. This integration transforms Microsoft Teams into a dynamic customer service platform, offering unparalleled connectivity between businesses and their clients.

CallTower’s Operator Connect for Microsoft Teams Voice serves as a comprehensive PBX replacement, seamlessly deployed from Azure in minutes. This rapid deployment ensures that customers receive prompt and effective assistance, helping businesses deliver exceptional experiences. By integrating seamlessly with Microsoft Teams, this solution empowers users to manage customer interactions and deliver outstanding support without ever leaving the Teams environment.

The Solgari Microsoft Teams AI Contact Center elevates customer service by enabling Teams users to provide superior support efficiently. This integration streamlines the customer service process, ensuring inquiries are handled smoothly, and enhancing the overall customer journey.

Experience the future of customer engagement with CallTower and Solgari’s cutting-edge solution—where customer satisfaction meets operational excellence.

Solgari Contact Center Rapid Cloud Delivery

Customers can interact through voice calls, SMS, email, or social media, allowing businesses to engage effectively on their terms and provide a seamless, convenient experience.

Advanced self-service options powered by Microsoft Azure Open AI services ensure customers can be authenticated and find answers to the most common issues quickly.

Intelligent skills-based routing ensures that customers are connected to the right people within the organization to help resolve their issue on the first call.

AI powered Copilots can summarize the users query and provide access to the company’s knowledge base to quickly find the right answers.

Supervisors coordinate the entire experience: monitoring and mentoring Agents mid-call provided with real-time analytics and reports and powerful management tools for easy queue or group adjustments.

Business Leaders are protected by automatically complying with industry-specific regulations and can unlock the full potential of their investments in their Microsoft estate.