Five9 Contact centre

A Complete Contact Center Solution. Boost engagement, collaboration and operational effectiveness on the most secure and reliable platform.

Five9 Cetified Integrated Network Partner

The Certified Integrated Network Partner assures customers are working with a partner who has committed to the highest level of service in support of network integration with the Five9 solution suite.

Five9 Global Partner – authorised Level

authorised Global Partners focus on performance, competencies, marketing investment, and customer satisfaction.

ALL THE FEATURES, NONE OF THE HASSLES

Leader for 5 Years in a Row! Five9 cloud contact centre solution provides the benefits of feature-rich, on-premise systems with none of the hassles. Five9 enables your people with the tools they need to make powerful customer connexions while delivering the results your business requires.

With the Five9 contact centre, you receive all the features and benefits you’ve come to expect from on-premise contact centre infrastructure systems, with none of the complexity and long deployment times. And unlike many other cloud contact centre infrastructure vendors, the Five9 VCC suite is built entirely from the ground up for the cloud.

U.S. RESELLER OF THE YEAR

CallTower is a leading provider of cloud-based, enterprise-class unified communications solutions and contact centre software for growing organisations worldwide. In partnership with Five9, CallTower provides best-in-class unified communications, collaboration, and CCaaS solutions to meet customers’ needs during these unprecedented times.

CallTower’s mission is to enable people to easily connect and get work done. The support and patronage of their customers gets them out of bed in the morning and inspires them to exceed expectations every day. Five9 and CallTower have been partners for more than four years and have grown to manage many new customers during the past year, proudly helping to elevate CallTower to the U.S. Reseller Partner of the Year.

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RISING STAR

CallTower has been named Global Partner Rising Star by Five9, a leading provider of the intelligent cloud contact centre. The Five9 2022 Global Partner Awards recognise the achievements of the Five9 global ecosystem of channel partners, Systems Integrators, strategic alliance partners, and Independent Software Vendors (ISVs).

“We are excited to be recognised by Five9 as the Rising Star of 2022 in their Global Partner Awards,” says CallTower Chief Revenue Officer, William Rubio. “Our partnership speaks for itself – we’ve worked hard to make sure our unified communication solutions combined with Five9 Cloud Contact Center meet the collaborative needs of our global customer base, and that they can manage everything seamlessly with our CallTower Connect admin portal.”

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FIVE9 2023 GLOBAL PARTNER AWARD

CallTower, a global leader in delivering cloud-based enterprise-class unified communications, contact centre and collaboration solutions has been named a 2023 Global Partner by Five9, the provider of the Intelligent CX Platform.

The Five9 2023 Global Partner Awards recognise the achievements of the Five9 worldwide ecosystem of channel partners, Systems Integrators, strategic alliance partners, and Independent Software Vendors (ISVs).

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Virtual Inbound Cloud Contact Center

Business moves fast. So should your contact centre. With the simplicity of the Five9 Virtual Inbound Cloud Contact Center (VCC), you can configure your contact centre in as little as one hour. Five9 is the market leader in customer implementations with the experience you need to help transform your brittle premise infrastructure into an agile contact centre with the ability to scale whenever you need it.

Predictive Dialer

The Five9 Predictive Dialer automates outbound dialling and triples the amount of time your agents spend talk-ing to real prospects and customers, instead of dialling numbers.

Use the Five9 Predictive Dialer when you have a large number of leads you need to contact quickly. It runs through your call lists across multiple campaigns, detects voice mail, fax machines, and busy signals. It also avoids “Do Not Call” numbers and automatically adjusts the dialling pace according to predicted agent availability.

Microsoft Teams Integration

The Five9 and Microsoft Teams empowers agents to leverage:

Company-wide presence (providing contact availability and channel preference)
Global address book integration/synchronisation and contact groups
Click to Call and Click to Chat collaboration
Telephony integration for Five9 agents and Microsoft
Microsoft Teams users to place calls to each other without carrier fees
Authentication via Windows domain credentials passed to UC adapter

AGENT DESKTOP PLUS

Boost agent productivity, reduce training costs, and see customer satisfaction scores skyrocket.

Advanced Integrations

Five9 is the market leader in cloud computing for contact centres, with more than 300 cloud-based integrations seamlessly incorporated into our Virtual Contact Center (VCC) platform.

With this open platform in the cloud, your enterprise has a complete migration path for your contact centre. You can take advantage of all the robust functionality you expect from a full-featured, sophisticated contact centre plus have built-in integration capabilities for the in-house applications you need.

Integration capabilities include:

Cloud API’s
Web Connectors
CRM Integration
- Salesforce.com
- NetSuite
- Oracle/RightNow
- Microsoft Dynamics
- Velocify