Microsoft 365.

Boosting Productivity and Collaboration in the Cloud

ENTERPRISE-GRADE SERVICES –

With Microsoft 365, powered by CallTower, you can work faster, find exciting new ways to communicate, build deeper insights, and share information using your favorite devices. Simply put, you will have business tools that work as hard as you do.

Microsoft 365 provides a cost-effective, cloud-based solution that keeps your data, services, and applications secure. Adding telephony and conferencing to your 365 license delivers an additional layer of cost savings. It brings enterprise-grade services to organizations of all sizes, from online meetings to collaboration to sharing documents to business-class email.

Why get your 365 licensing from CallTower? We handle the move of voice to our Microsoft Teams Operator Connect or Direct Routing with our Certified Engineers in Microsoft Voice networking and PSTN connectivity. CallTower can be your single point of contact for 365 and Voice, plus seamless license migration.

WHY GET YOUR 365 LICENSING FROM CALLTOWER?

Fully Managed Voice Migration to Teams

CallTower’s Microsoft Certified Solution Architects Design your Teams Platform

Single Point of Contact for 24/7/365 Support: MS 365, Exchange & Voice

Use CallTower Connect (Admin Portal)

Managed and Professional Services

CALLTOWER PROVIDES DESIGN AND MIGRATION SUPPORT?

Migration Active Directory (AD)

Project Management

Email Management
SharePoint
OneDrive
Migrate from current MPN, Onsite Exchange, G Suite, IMAP, POP3, Zimbra, OpenXchange

Consolidation of multiple domains

Integration of existing AD
Configuration of Azure AD

Email domain

SUPPORT SERVICE LEVEL AGREEMENT–

24/7/365 support

Issue Priority	CallTower Response Time	Microsoft Response Time
Critical P1	15 Minutes	1 Hour
High P2	30 Minutes	4 Hours
Non-Critical P3	4 Hours	No Commitment
Non-Critical P4	1 Business Day	No Commitment

WHY BE A PART OF CALLTOWER’S CLOUD SOLUTION PROVIDER (CSP) PROGRAM?

Email Domain	With CallTower CSP	Without
Design, training, and deployment assistance with Skype for Business w/ Teams Collaboration or Collaboration and Meetings	Included	CallTower Professional Services
Design, training, and deployment assistance with migration to Teams and CallTower Direct Routing	Included	CallTower Professional Services
Single point of contact for Teams and Office 365 support. CallTower will work your issue to resolution	Included	Engage Microsoft as necessary for support non-CallTower issues
24 x 7 Service Team with case management available via Self Service portal, Email, Chat, or Phone	Included	Engage Microsoft as necessary for support of non-CallTower issues
Office 365 provisioning integration. Provision Direct Routing using CallTower Connect.	Included	Not available
Single bill for all CallTower solutions, including Office 365 licenses	Included	Not available
Manage Office 365 licensing through CallTower Connect	Included	Not available