Client Success
Escalation Paths

CallTower’s Client Success Team Service Level Agreement*

Customer voicemails left in a voicemail queue will be returned within one business day.
Customer urgent emails or perceived urgent emails are to be responded to in less than four business hours.
Customer emails are responded to within one business day (even if acknowledgment of message received with timing for a follow up response).

*CallTower Client Success Team will manage cases and responses in accordance with the above SLAs unless an alternative agreement is requested by the customer.

Level 1

Phone: 800-347-5444 option 3
Email: accountmanagement@calltower.com

A ticket will be automatically created, and a ticket number will be provided to
the sender and all communication will be linked to the ticket.

Level 2

Customers are encouraged to escalate any issue they believe is not being handled appropriately
to CallTower’s Client Success Team. Below is the CallTower Client Success Team Communication path.

Assigned Client Success Managers:

If you are unsure of who your assigned Client Success Professional,
please call our toll-free number at 800-347-5444, option 3.

Caston Dastrup, Client Success Associate
cdastrup@calltower.com
Office: 385-297-0240

Brian Maniquis, Client Success Associate
bmaniquis@calltower.com
Office: 385-237-0921

Johnson Nguyen, Client Success Associate
jnguyen@calltower.com
Office: 385-337-4939

Tim Legaspi, Client Success Associate
tlegaspi@calltower.com
Office:385-787-6102

Austin Brenk, Client Success Specialist
abrenk@calltower.com
Office: 801-934-3729

Bonn Moreno, Client Success Specialist
bmoreno@calltower.com
Office: 862-357-2845

Mike Phung, Client Success Specialist
mphung@calltower.com
Office: 832-552-4187

Erick Hebel, Client Success Manager
ehebel@calltower.com
Office: 801-208-8346

Sheila Lee, Client Success Manager
slee@calltower.com
Office: 801-305-4430

Tori Bodish, Client Success Manager
vbodish@calltower.com
Office: 217-216-3579

Ann Taylor Stanley, Senior Client Success Manager
astanley@calltower.com
Office: 843-628-5401

Karina Amyot, Senior Client Success Manager
kamyot@calltower.com
Office: 585-563-1315

William Dearing, Senior Client Success Manager
wdearing@calltower.com
Office: 901-554-5845

Level 3

Melinda Hicks, Senior Manager, Client Success Team
mhicks@calltower.com
Office: 801-702-4244
Mobile: 801-879-8223

Level 4

CEO CallTower – Bret England

Office: (415) 869-8922
Mobile: (408) 893-9070
Email: bengland@calltower.com