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Microsoft 365

Boosting Productivity and Collaboration in the Cloud

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ENTERPRISE-GRADE SERVICES 

With Microsoft 365, powered by CallTower, you can work faster, find exciting new ways to communicate, build deeper insights, and share information using your favorite devices. Simply put, you will have business tools that work as hard as you do.

Microsoft 365 provides a cost-effective, cloud-based solution that keeps your data, services, and applications secure. Adding telephony and conferencing to your 365 license delivers an additional layer of cost savings.  It brings enterprise-grade services to organizations of all sizes, from online meetings to collaboration to sharing documents to business-class email. 

Why get your 365 licensing from CallTower? We handle the move of voice to our Microsoft Teams Operator Connect or Direct Routing with our Certified Engineers in Microsoft Voice networking and PSTN connectivity. CallTower can be your single point of contact for 365 and Voice, plus seamless license migration. 

WHY GET YOUR 365 LICENSING FROM CALLTOWER?

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Fully Managed Voice Migration to Teams 

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CallTower’s Microsoft Certified Solution Architects Design your Teams Platform

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Single Point of Contact for 24/7/365 Support: MS 365, Exchange & Voice

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Use CallTower Connect (Admin Portal)

professional-services

Managed and Professional Services

CALLTOWER PROVIDES DESIGN AND MIGRATION SUPPORT?

Migration Active Directory (AD) 

Project Management

  • Email Management
  • SharePoint
  • OneDrive
  • Migrate from current MPN, Onsite Exchange, G Suite, IMAP, POP3, Zimbra, OpenXchange

Consolidation of multiple domains

  • Integration of existing AD
  • Configuration of Azure AD

Email domain

SUPPORT SERVICE LEVEL AGREEMENT

24/7/365 support

Issue PriorityCallTower Response TimeMicrosoft Response Time
Critical P115 Minutes1 Hour
High P230 Minutes4 Hours
Non-Critical P34 HoursNo Commitment
Non-Critical P41 Business DayNo Commitment

WHY BE A PART OF CALLTOWER’S CLOUD SOLUTION PROVIDER (CSP) PROGRAM?

 Email DomainWith CallTower CSPWithout
Design, training, and deployment assistance with Skype for Business w/ Teams Collaboration or Collaboration and MeetingsIncludedCallTower Professional Services

Design, training, and deployment assistance with migration to Teams and CallTower Direct Routing

IncludedCallTower Professional Services

Single point of contact for Teams and Office 365 support. CallTower will work your issue to resolution

IncludedEngage Microsoft as necessary for support non-CallTower issues

24 x 7 Service Team with case management available via Self Service portal, Email, Chat, or Phone

IncludedEngage Microsoft as necessary for support of non-CallTower issues

Office 365 provisioning integration. Provision Direct Routing using CallTower Connect.

IncludedNot available

Single bill for all CallTower solutions, including Office 365 licenses

IncludedNot available

Manage Office 365 licensing through CallTower Connect

IncludedNot available