Intelligent Customer Experiences. Fully Managed. Global Scale.
CallTower delivers enterprise‑grade Contact Center and CX solutions by combining leading CCaaS platforms, global voice, AI, and fully managed services through one trusted provider.
At a Glance
- 5 CCaaS platforms
- Voice in 80+ countries
- 24/7/365 live support
- 1 invoice for CCaaS, CX & voice
- In‑house AI & Conversational AI practice
Leading CCaaS Platforms
Best‑of‑breed platforms. One provider.
Five9
- Agentic CX platform with native AI embedded across the customer and agent experience
- AI‑driven self‑service, agent assist, and real‑time decisioning
- Open, API‑driven architecture with deep enterprise integrations
Genesys Cloud CX
- AI‑powered experience orchestration platform for enterprise contact centers
- Agentic virtual agents that can reason and execute actions within governed workflows
- Unified voice, digital, journey management, and workforce engagement
Webex Contact Center
- Cloud‑native Cisco CCaaS built for secure, global deployments
- Native integration with Webex Calling and Cisco collaboration
- AI‑assisted routing and agent guidance
Ascend Teams
- Native Microsoft Teams contact center experience
- Agents operate entirely within Teams
- Designed for Teams‑first organizations
CT Contact Center
- CallTower proprietary contact center solution
- Simplified workflows and faster agent onboarding
- Real‑time dashboards and analytics
Omnichannel Engagement
Persistent, intent‑driven customer conversations
Customer Engagement
- Unified voice and digital engagement with persistent context
- Seamless handoff between self‑service, AI, and human agents
Routing & Orchestration
- AI‑driven, intent‑based routing and decisioning
- Automated workflows and next‑best‑action orchestration
Workforce & Quality
- Continuous quality insights powered by AI
- Real‑time visibility into performance, experience, and outcomes
CX & AI Capabilities
Built‑in AI. Designed by CallTower.
AI‑Powered Experiences
- Virtual Agents & Agent Assist
- Conversational & Agentic AI
- Intent, sentiment & smart routing
Data & Insights
- Real‑time & historical analytics
- CX performance optimization
UC + CC Integration
- Native Teams, Webex & Zoom integration
- One voice provider across UC & CC
Professional & Managed Services
From strategy to optimization
Implementation
- Platform design, deployment, and migration
- Global telephony, routing and integration setup
- Go‑live validation
Optimization & Support
- Continuous optimization, training, and adoption support
- Dedicated Client Success team
- 24/7/365 live support
Business & CX Outcomes
- Higher customer satisfaction
- Faster resolution & lower handle times
- Secure, scalable cloud architecture
- Reduced complexity: one vendor, one invoice
- A governed, practical path to AI‑driven CX
