Cisco Collaboration Solutions.

CallTower’s Cisco solutions deliver the ultimate collaboration and unified communications that empower a secure and seamless user experience.

Calling

Contact Center

Dedicated Instance

ENTERPRISE QUALITY – FEATURE RICH

As organizations become more complex their employees need smarter, and better ways to collaborate. This experience should connect people, information and their teams. Cisco UC offers this experience – and it is the most secure IP telephone system available. CallTower’s Cisco solutions provide the ultimate unified communications capability for all businesses, no matter how small or large. It delivers a seamless user experience with high-quality, scalable web and video capabilities. CallTower’s Cisco offerings are easy–to–use business communication technology tools that support mobility, messaging, conferencing and presence management.

To replace our current system would have been $300,000 CapEx, plus we were spending $25,000 monthly on calling plans. With CallTower, we invested $15,000 on our monthly recurring license model.

Anthony Lopez
Senior Director of Technology, Tourneau

WEBEX CALLING

The app is designed for continuous team collaboration with video meetings, group messaging, file sharing and white boarding. Teams can get the full experience and external guests like partners, customers and experts can be added for collaboration.

WEBEX DEDICATED INSTANCE

CallTower’s global Dedicated Instance (DI) for Cisco Webex Calling is not a standalone offer but an extension of Webex Calling. DI takes advantage of Webex services to deliver an enhanced experience to customers who need to support older Cisco endpoints, local survivability solutions, or preserve integrations part of critical business workflows. DI supports the same worldwide enterprise-grade, feature-rich calling capabilities for customers who want to preserve their UCM experience.

CISCO UCM

Cisco UC provides comprehensive collaboration-as-a-service. The basic capabilities and benefits of this robust offering include corporate telephony, unified communications, conferencing, contact center and the following Key Enhanced Features:

Visual Voicemail: Visually review messages on phones with supported displays, allowing users to select which messages to open

Dial Plan Enhancements: Enables 10-digit dialing, placing a call directly from Missed Calls and Received Calls without edits

Cisco Unity Connection: For Auto Attendants and Voicemail

Improved Fraud: Admins can block calls to certain territories on a country-by-country basis

Unity Voicemail: Easier CallTower Connect provisioning and scheduling, plus scheduled Call Routing

Busy Lamp: Combining speed dial and line presence, see which lines on your system are free

Custom Phone Wallpaper

Enhanced Dial Plan Flexibility: Choose which dial-out number to use, or no number at all

WEBEX CONTACT CENTER

Cisco is a global leader in contact centers, delivering the most complete contact center portfolio. Webex Contact Center is an omnichannel contact center-as-a-service (CCaaS) for any size contact center that delivers enriched customer journeys, all powered by the cloud and data intelligence, driving faster and more personalized customer experiences.

Built on the open and flexible Webex Platform for Contact Center, our portfolio integrates advanced cloud services such as AI capabilities, enterprise-grade cloud calling, data analytics, workforce optimization, CRM and experience management applications.

EMERGENCY ALERT SYSTEM

InformaCast Fusion is a mass notification system that excels in the three most critical areas of delivering effective emergency messages: speed, reach and intrusiveness.

CT CLOUD RECORDING

UC Compliance

More and more, enterprises are adopting Unified Communications (UC) platforms as they evolve toward a more distributed workforce. And CallTower is facilitating this shift by ensuring that the requirements of compliance are met along the way

Enterprise Call Recording

From the largest global financial services firms to SME startups, CallTower protects and supports the world’s businesses with robust and universal enterprise call recording solutions.

Our award-winning CT Coud Recording platform was the very first cloud-native solution, revolutionizing enterprise call recording forever. Cloud-based recording allowed companies to decentralize operations, allowing multiple locations and remote staff to work securely and under the protection of industry-leading compliance at all times.

A revolutionary tool enabling users to easily personalize and control their CallTower services

CallTower enables our Customers to manage rapidly changing technologies through Connect – a user-friendly portal, created and developed in-house. This proprietary system ensures our customers can administer services without expertise in any one technology or hiring outside consultants to manage their UC solutions.

DEVICES

CallTower is a leading provider of a wide range of high quality phones corded and wireless phones, sidecars, and conference phones to fit any size of organization’s needs. We offer various options that give you the best flexibility in the industry. Purchase, rent, or lease-to-own any device CallTower supports.