Operator Connect delivers PSTN access to Microsoft Teams users, to deliver an enhanced customer experience.
Operator Connect allows Microsoft Teams administrators to open the “Operators” tab in the Teams admin center to connect calling services, acquire phone numbers, and assign users. Operators, such as CallTower, will provide technical support and manage the voice network and infrastructure. Operators can also enable PSTN voice services in regions currently unavailable through Microsoft Calling Plans. Implementation of voice services can be online in a matter of hours.
As one of Microsoft’s paramount partners, CallTower is proud to be chosen in the rollout of Operator Connect
You keep your preferred operator and contracts or choose a new one from a selection of participating operators to meet your business needs.
Operators provide technical support and shared service level agreements to improve support service, while direct peering powered by Azure creates a one-to-one network connection for enhanced reliability.
You can quickly connect to your operator and assign phone numbers to users -– all from the Teams Admin Center.
Your operator manages the PSTN calling services and Session Border Controllers (SBCs), allowing you to save on hardware purchase and management.
Full digital journey in the Microsoft Teams Admin Center for simple and quick deployment
E911 Emergency Services
Provision through Connect in minutes and assign phone numbers to your users
Smooth transition from your existing telephony to Teams Phone System
Key add-ons like Operator Console and Call Recording
Carrier-class 24/7/365 technical support and shared service level agreements with Microsoft
No equipment is required on site, including SBC’s saving capital expense
Direct Connectivity to Microsoft
Replace multiple local telco contracts to consolidate voice services
Central or local billing for Operator Connect service
Extensive carrier connections with 15+ Voice carriers and 30+ Internet peering partner
CallTower Connect – As a self-provisioning portal with Analytics around calling
More and more, enterprises are adopting Unified Communications (UC) platforms as they evolve toward a more distributed workforce. And CallTower is facilitating this shift by ensuring that the requirements of compliance are met along the way
From the largest global financial services firms to SME startups, CallTower protects and supports the world’s businesses with robust and universal enterprise call recording solutions.
Our award-winning CT Coud Recording platform was the very first cloud-native solution, revolutionizing enterprise call recording forever. Cloud-based recording allowed companies to decentralize operations, allowing multiple locations and remote staff to work securely and under the protection of industry-leading compliance at all times.
CallTower enables our Customers to manage rapidly changing technologies through Connect – a user-friendly portal, created and developed in-house. This proprietary system ensures our customers can administer services without expertise in any one technology or hiring outside consultants to manage their UC solutions.
Learn more about the awards CallTower has received for its Native Microsoft Teams solutions