UCaaS Solutions
maximise your unified communications with our voice, contact centre productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact centre solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalise and control their CallTower Services
Solutions centre
Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill centre
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner programme
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency programme
Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP programme
CallTower's MSP Partner programme empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Upfront Advantage Partner programme
The CallTower Upfront Advantage Partner programme is an exclusive, invite-only, initiative designed to help partners accelerate revenue realisation while creating long-term growth opportunities through new customer acquisition.
CallTower Enterprise Concierge programme
A Premium, High-Touch Experience for Enterprise organisations
More Than a Technology Provider
—A Strategic Partner
Enterprise organisations require more than communications technology. They need a trusted partner capable of supporting complex deployments, aligning with business goals, and delivering a seamless experience from planning through ongoing success.
The CallTower Concierge programme is an exclusive white-glove service designed for large-scale organisations seeking a higher level of engagement, strategic guidance, and personalised support. Through dedicated resources, executive involvement, and expert project leadership, the programme helps enterprises maximise the value of their communications investment while accelerating business outcomes.
Whether you’re deploying Microsoft Teams, Cisco Webex, Zoom, Contact centre solutions, or a multi-platform communications environment, CallTower provides the expertise and attention needed to ensure long-term success.
What Is the CallTower Concierge programme?
The CallTower Concierge programme delivers a premium customer experience built specifically for organisations with complex communications requirements. Designed to support enterprise customers throughout their entire journey, the programme combines strategic planning, dedicated implementation management, executive engagement, and enhanced post-deployment support.
From initial consultation through ongoing optimization, every interaction is personalised to help your organisation achieve its communications and collaboration objectives.
Why Enterprise organisations Choose Concierge
personalised Customer Experience
- Receive dedicated attention from experienced professionals who understand your business, objectives, and unique communications environment. Every engagement is tailored to your organisation's needs.
Strategic Partnership
- Benefit from cross-functional collaboration and executive involvement that strengthens alignment between your business goals and communications strategy. CallTower becomes an extension of your team—not just another vendor.
Dedicated Implementation Leadership
- A senior CallTower Project Manager oversees your implementation from beginning to end, helping ensure a smooth deployment, streamlined communication, and successful transition into long-term support.
Enhanced Operational Efficiency
- Reduce complexity and eliminate friction with streamlined processes, dedicated resources, and proactive coordination designed for enterprise-scale environments.
Long-Term Success and Optimization
- The Concierge programme extends beyond deployment, providing ongoing support and strategic engagement that helps organisations continue to evolve their communications strategy over time.
Who Is the Concierge programme Designed For?
The Concierge programme is ideal for organisations with large-scale or complex communications environments that require additional strategic planning, implementation oversight, and executive engagement.
The Concierge Advantage
Modern enterprises face increasingly complex communications challenges, including global deployments, hybrid workforces, compliance requirements, technology consolidation, and evolving customer experience expectations.
The CallTower Concierge programme was created to help organisations navigate these challenges with confidence. Through a combination of technical expertise, executive sponsorship, personalised service, and hands-on project leadership, CallTower helps enterprises achieve smoother deployments, stronger adoption, and better business outcomes.
When communication platforms are mission-critical, having the right partner makes all the difference.
What You Can Expect
Before Deployment
- Strategic discovery and planning
- Communications roadmap alignment
- Solution architecture guidance
- Executive stakeholder engagement
During Deployment
- Dedicated senior project management
- Coordinated implementation oversight
- Cross-functional collaboration
- Proactive risk management
After Go-Live
- Enhanced support experience
- Ongoing strategic guidance
- Success planning and business reviews
- Long-term partnership development
These services are designed to deliver a seamless customer journey from consultation through ongoing success.
Build a Stronger Communications Partnership
The CallTower Concierge programme is designed for organisations that expect more from their communications provider. By combining industry expertise, dedicated resources, and personalised engagement, CallTower delivers the premium enterprise experience required to support today’s most complex communications environments.
Ready to experience white-glove enterprise communications support? Contact CallTower today to learn whether your organisation qualifies for the Concierge programme.
