UCaaS Solutions
maximise your unified communications with our voice, contact centre productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact centre solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalise and control their CallTower Services
Solutions centre
Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill centre
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner programme
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency programme
Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP programme
CallTower's MSP Partner programme empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Key Cloud Communication Business Integrations
revolutionise your cloud communication systems with CallTower's business communications integrations.
Imagine a workplace where your tools don’t just coexist but work together seamlessly. With CallTower’s 25+ key business integrations, that vision becomes reality.
Link your phone system directly with your CRM to keep customer interactions at your fingertips. Supercharge your collaboration platforms by weaving in AI capabilities that make teamwork smarter and faster. Enhance safety and preparedness by integrating your emergency systems and stay ahead of outages with built-in voice redundancy solutions.
CallTower doesn’t just connect your tools; it creates a communication ecosystem tailored to how your organisation works best. The result? Streamlined operations, better decision-making, and the freedom to focus on what really matters.
One Click Failover
CallTower’s one-click failover for MSFT Teams ensures your business never skips a beat by instantly switching to a backup system with remarkable ease during an outage. With unmatched reliability, it keeps your communication running seamlessly, protecting your operations from unexpected disruptions in seconds.
CT Text (SMS/MMS Text)
Send and receive SMS & MMS from Microsoft Teams and Webex Calling with CT Text. Connect instantly with your contacts in Outlook, Active Directory, SharePoint, and with your MS Teams channel members – with translation for 60+ languages.
Dynamic E911
Empowering Emergency Calling: The Power of Dynamic e911 for Teams Users’ Location Detection. Compliant with Kari’s Law and Ray Baums Act.
CT Recording
CT Recording set a new standard as the first cloud-native solution, offering seamless, compliant recording that keeps decentralised operations efficient and secure. Designed to support multiple locations and remote teams, it ensures reliable workflows underpinned by industry-leading compliance, giving businesses the flexibility and protection they rely on. **Powered by AI**
CT Fax
CT Fax seamlessly integrates with email platforms like Outlook, Gmail, and Apple Mail. Choose from DID or toll-free numbers, with options for unlimited faxing. Just attach a document to your email and send—no fax lines or hardware required.
Call and Collaboration Analytics
CallTower’s real-time Call and Collaboration Analytics transforms raw communication data into actionable insights, empowering businesses to optimise performance and enhance teamwork. With its intuitive dashboards and real-time metrics, it unlocks the power of informed decision-making for unparalleled efficiency and growth.
Phonism
Phonism revolutionises telecom device management by automating deployment, updates, and migrations to save time and reduce costs. Supporting over 330 devices, it empowers service providers and businesses to efficiently manage and secure their communication networks with ease.
CT Boost | SD-WAN
CT Boost provides IT leaders with a robust networking foundation designed to ensure dependable internet connectivity for every application, technology, user, and location. It’s the solution you can count on to keep businesses connected, no matter where or how they operate.
Voice Redundancy Solutions
Ensure uninterrupted communication with CallTower’s voice redundancy solutions. Whether facing a circuit outage, emergency, or natural disaster, tools like CT Boost, Managed Voice Continuity, One-Click Failover, and Call Delivery+ seamlessly step in to keep your calls connected and your business running smoothly.
Attendant Console
CallTower’s attendant consoles for Teams and Webex elevate communication management with intuitive tools that simplify call handling and routing in real time. Packed with smart features and designed for efficiency, they empower businesses to deliver exceptional customer experiences with every interaction.
CT SIP
Great Features and Rock-Solid Stability: CT Cloud SIP Trunks provide one concurrent call and includes inbound usage.
analogue Device Support
CallTower ensures seamless support for analogue devices, including faxes, paging systems, door buzzers, security gates, and credit card machines. With reliable compatibility, your essential devices stay connected and operational when you need them most.
Microsoft 365
Microsoft 365, powered by CallTower, enhances your work efficiency, communication options, insights, and information sharing across devices MS Teams Premium elevates collaboration with advanced features for one-on-one calls, large group calls, branding, webinars, and virtual appointments.
Microsoft Premium
Microsoft Premium for MSFT Teams takes collaboration to the next level with advanced tools that supercharge teamwork and streamline workflows. From AI-powered insights to enhanced security features, it transforms how teams connect, creating a smarter, safer, and more productive workspace.
Microsoft Copilot
Microsoft Copilot redefines how you work by blending powerful AI with your favourite Microsoft tools, turning ideas into reality faster than ever. From drafting documents to analysing data, it accelerates creativity and productivity, giving you a dynamic partner for every task.
Entra Sync
Generate Significant Benefits With Entra Sync For Teams. Entra Sync for MS Teams enables IT Admins to automate the manual processes for MS Teams user management.
