UCaaS Solutions
maximise your unified communications with our voice, contact centre productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact centre solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalise and control their CallTower Services
Solutions centre
Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill centre
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner programme
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency programme
Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP programme
CallTower's MSP Partner programme empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
CT Unite
CT Unite seamlessly integrating your CRM with Webex by Cisco and MS Teams, streamlining essential business tools
CT Unite for Webex by Cisco
CT Unite CRM Integration for Webex by Cisco revolutionises the way businesses manage communications by seamlessly connecting your CRM with Webex. This powerful integration enhances productivity and collaboration by offering features like click-to-dial, contact popping, and activity logging, ensuring efficient call handling and enriched customer interactions. With tools like caller preview and note-taking, users can access critical information and document interactions effortlessly. Designed specifically for CallTower’s hosted Cloud Voice platform, CT Unite is easy to instal, configure, and upgrade, making it an essential solution for businesses looking to optimise their communication workflows and deliver exceptional customer experiences.
CT Unite for MS Teams
CT Unite for MS Teams provides integration to an unprecedented range of business and contact-orientated applications, offering a standard set of features with a huge range of popular cross-vertical and vertical-specific apps.
Feature List
Click-to-Dial
A comprehensive range of click-to-dial techniques is standard with CT Unite, enabling significant time savings within your favourite applications. You can even train it to work with applications we know nothing about.
Address Book
Details of a new caller can be easily saved in your personal directory. Integrated applications can be searched and dialled from the results.
Contact Popping
If a caller is located in an integrated application, you will see full contact information details quickly “pop-up” on screen.
Recent and History Lists
Easily view a list of your most recent inbound and outbound calls, and/or view a more comprehensive call history list. Any telephone number in these lists can be redialed with a single click.
Call Preview
Caller Preview is enabled for both inbound and outbound calls, if a match for the caller is located within the integrated directories the caller’s summary details are displayed on screen. This allows the you to see full details before you answer the call.
Note Taking
Quickly and easily add call notes to the business system.
licencing
CT Unite comes in two licence versions: “Express” and “CRM”. Both versions offer the same click-to-dial functions, call history, and contact searching with pop-up integration with Microsoft Outlook, Lotus/IBM Notes and Google Contacts. The CRM version offers the same contact searching with information pop-up integration into additional business applications and systems.
This far-reaching integration solution will improve the quality and professionalism of your call handling and the caller’s experience. It increases the productivity and collaboration of phone system’s users and reduce the time and costs involved with making and receiving large volumes of calls. CT Unite helps realise the full potential of hosted telephony solutions.
CT Unite is a client-only solution, specifically designed for CallTower’s hosted Cloud Voice platform and is easy to instal, configure and upgrade.
