AI Agent Assist
Deliver Exceptional Customer Experiences with Contact centre’s AI Agent Assist
In today’s fast-paced world, customers expect seamless, informative, and exceptional interactions—every time. Ascend Teams Contact centre’s AI Agent Assist ensures your customer-facing teams consistently meet and exceed these expectations.
Powered by real-time AI insights, Agent Assist empowers employees with instant access to business-specific knowledge, and personalised sentiment feedback. It streamlines workflows with intelligent automation, including post-call summaries, all within the same app your team already uses.
With AI-enhanced guidance at every step, your agents can confidently handle every interaction, delivering faster resolutions, higher customer satisfaction, and truly exceptional experiences.
Transform the way your team engages—enhance every customer conversation with Contact centre’s AI Agent Assist!
Make Every Agent Your Best Agent
AI Call Summary Before the Interaction
Provide agents with a concise summary of a returning customer’s last interaction, to help them personalise the conversation and resolve the interaction faster. [
Real-time Access to Business Information During the Interaction
Agents can ask AI Assistant questions via chat during customer calls to quickly retrieve business-specific information (e.g., company policies, product information, or procedural guidelines) to consistently provide accurate answers and improve first call resolution.
Live Sentiment Analysis
Keep conversations positive with real-time time sentiment that tells agents if the call is going in a positive or negative direction.
Real-Time Transcription
Provide agents with a live call transcript to quickly reference past details, reduce errors, and respond more accurately to customer inquiries.
AI Recap After the Interaction
Agents immediately receive an editable summary of the call with action items to expedite documentation and help them quickly get back to helping more customers.
Agents see live sentiment to track how the customer’s mood changes throughout the call.
AI provides a pre-call summary, so agents have the right context to handle the conversation effectively.
Agents chat with AI Assistant in real time during calls to instantly access company information and improve first call resolution.
AI provides a pre-call summary, so agents have the right context to handle the conversation effectively.
AI Recap
AI Recap instantly captures key call details and next steps—no manual note-taking required.
Easily Create AI Assistants Using AI Builder
With AI Builder, admins can easily create AI Assistants tailored to individual call queues by uploading business-specific data — ensuring agents have quick access to relevant information like return policies for support or product details for sales.
AI Agents Assist’s live sentiment analysis, transcription, access to business information, and post-call summary streamlines agent workflows, increases interaction effectiveness, and reduces manual effort which helps businesses to:
Real-Time AI Delivers Better Business Outcomes
Increase Agent Bandwidth
Help agents quickly resolve calls with access to accurate, relevant information to increase the number of calls they can manage.
Fast Track Onboarding
Empower new agents with real-time answers to build confidence, reduce frustration, and improve engagement from day one.
Reduce Handle Time
Get agents back to take the next call by automating post-call documentation.
Improve Customer Satisfaction
Resolve customer issues the first time with fewer call transfers by giving agents the information they need.
