For businesses that want better visibility into customer interactions and faster, more effective coaching, AI Supervisor Assist is designed to help. It gives supervisors real-time insight into every live conversation so they can monitor calls, guide agents, and ensure every customer experience meets your business’s standards.
AI Supervisor Assist continuously monitors live calls, analysing sentiment, generating mid-call summaries, and identifying key topics, so supervisors can spend less time guessing where they need to focus and more time coaching.
Here you see AI Supervisor Assist in action. As agents handle their calls, supervisors can monitor live conversations in real time, giving them full visibility into every interaction without needing to join the call.
AI Supervisor Assist tracks live sentiment, showing whether the customer’s tone is positive, neutral, or negative, so supervisors can spot issues early and step in before they escalate.
An AI-generated call summary provides a quick snapshot of what’s been discussed so far, helping supervisors get up to speed fast and make better real-time decisions.
For more details, supervisors can open the live transcript at any time to see exactly what’s being said, giving them instant context to understand a call without interrupting it.
Using this information, supervisors can take immediate action, whispering guidance directly to the agent, sending a quick chat, or joining the call to assist.
While supervisors can’t be present in every call, AI Agent Assist can. It listens to each conversation in real time, tracking sentiment, generating transcripts, and offering on-screen guidance to agents to help them respond quickly and accurately. This ensures that even when a supervisor isn’t watching, every agent still has access to the knowledge, context, and support they need to deliver great customer experiences.
And when the call ends, performance coaching continues.
After the call, AI Agent Evaluator spots key phrases important to the business, flagging calls for review.
AI Supervisor Assist helps your managers oversee more agents without sacrificing quality. It improves coaching effectiveness, shortens training cycles, and ensures that every customer interaction is aligned with your service goals.
With AI Supervisor Assist, each supervisor can effectively manage more agents, increasing their span of control without adding management overhead. If one supervisor can oversee twenty percent more agents because they have real-time insight into every call, that translates to major operational savings.
For a twenty-agent contact centre, that means you could manage the same team with two supervisors instead of three, saving the equivalent of one full-time salary.
And it only costs as little as thirty dollars per month per agent, or about six hundred dollars a month to equip all twenty agents and supervisors with real-time AI.
That’s because supervisor access is included with every contact centre licence. There’s no added cost for oversight.
That’s a seven thousand two hundred dollar annual investment for agents and supervisors, delivering about seventy-three thousand dollars in net savings.
That’s an ROI multiple of just over eleven X.
And with our upcoming AI agents, you’ll be able to automate repetitive requests and offload activities to create even more opportunities to save money and increase efficiency.
