AI Subscriptions: AI Standard & AI Advanced
Smarter AI. Simplified.
Ascend Teams Contact centre now offers two subscription packages—AI Standard and AI Advanced—that make it easier than ever to bring AI into every conversation. These plans replace the legacy “transcription block” model with simple, per-agent pricing that delivers broader functionality, predictable costs, and a stronger competitive edge.
AI Standard
Essential AI for everyday efficiency
Post-Call Transcription
Automatically creates accurate, searchable transcripts of every recorded call to support compliance, training, and quality management.
Summarization & Previous Call Summaries
AI delivers concise summaries of each call and provides agents with a rolling history of prior interactions, so they can pick up where conversations left off.
Sentiment & Keyword Search
Quickly gauge customer mood across conversations and find calls by topic, phrase, or concern.
Knowledge AI Assistant (manual)
Helps agents look up answers from your knowledge base during or after calls, ensuring faster and more accurate responses.
AI Advanced
Real-time intelligence to elevate performance
Includes all AI Standard features, plus:
Live Transcription & Real-Time Insights
Agents and supervisors can track sentiment shifts and key call moments as they happen.
AI Agent Assist (real-time)
Listens in and proactively surfaces the right answers, scripts, or solutions—helping agents resolve issues faster.
Automated Suggestions
AI recommends the next best action or response in real time to improve accuracy and efficiency.
AI Recap
Generates actionable call recaps with outcomes, key topics, and follow-up steps.
AI Supervisor Assist
Provides supervisors with live alerts and coaching recommendations.
Benefits
Simplified Billing
Eliminate block-based pricing. With per-agent, per-month plans, costs are clear and predictable.
More Value, More Features
Customers gain richer AI capabilities—such as summaries, Agent Assist, and Supervisor Assist—often at the same or lower effective spend than before.
Flexibility to Grow
Choose the right package for your business today, and upgrade or downgrade anytime in the Unite Control Panel.
Better Customer Experiences
Equip your teams with AI tools that boost efficiency, improve accuracy, and drive higher customer satisfaction.
Transforming the Contact centre with AI
Intermedia AI changes the way contact centres work. From transcripts and summaries that keep agents focused, to real-time insights that guide conversations as they happen, and supervisor tools that enable smarter coaching, AI Standard and AI Advanced make every interaction faster, clearer, and more impactful.
The result is a contact centre that’s more efficient, more responsive, and better equipped to deliver the experiences customers expect.
