Contact centre + EHR Integration
Improving Healthcare Communications
Contact centre integrates with the top electronic health record (EHR) systems, to create streamlined patient-employee communications and improve patient healthcare outcomes.
Contact centre integrates with leading EHR systems such as Epic, Cerner, MEDITECH, and many more* to automate tasks and streamline workflows to:
- Reduce Operational Costs
- Quickly Access Patient Data
- Better, Faster Patient Care
- Increased Revenue
Supported Workflows
Expedited Patient Verification and Call Resolution with Patient Assist
In tandem with an incoming call, Patient Assist automatically looks up a patient’s caller ID connected to their record in your EHR and routes the call to the right staff/department for patient verification based on factors like:
- Patient Phone Number
- Family Members
- Patient Phone Number, ID, Insurance, Request type, etc.
Patient Assist then automatically pops up a dashboard from every incoming call with a 360° view of the patient’s record (Members in household, outstanding bills, prescriptions, etc.) and based on that patient’s caller ID, it expedites the patient verification process and call resolution times. Vital patient information includes:
- Patient demographics
- Appointment Details
- Medications
- Outstanding/Paid Bills
How Much Time Could Patient Assist Save You?
1 Healthcare Employee × 75 Calls Managed Per Day × 43 Seconds Spent Verifying Patient ID = 6 HR Total Time Spent Per Week
Inbound Self-Service Voice with Patient Engage
Deflect inbound calls using Contact centre’s Interactive Voice Response (IVR). IVR uses input supplied by the patient (patient ID, date of birth, etc.) to look up information within your EHR and fulfil simple patient requests like bill payments, appointment setting, and prescription refills.
How Much Time Could Patient Engage Save You?
1 Healthcare Employee × 75 Calls Managed Per Day x 7 Average Call Handle Time (Minutes) = 8 HR Total Time Spent Per Week
Using Patient Engage could reduce calls by 70% to free up over 6 hours in just one day!
Automated Outbound Notifications with Patient Notify
Patient Notify sends automated outbound notifications via:
SMS Text Message
Send notifications via text and let patients reply if needed.
Emails
Send more than just plain text for emails including URLs and images.
Voice Calls
Send pre-recorded messages or text-to-speech for phone calls.
How Much Money Could Patient Engage Save You?
Reducing 5 patient no-shows using Patient Notify could generate $1000 more each day, $5,000 in a work week, or $260,000 more in a year.
The Average Price of a Patient Visit
Supported workflows vary by EHR system. Consult your sales representative regarding what workflows your EHR supports.
