Your customers already have a CC platform. Now you have a reason to walk in the door.
Compass CX provides partners with a strategic entry point into existing Genesys and Five9 customer environments, helping customers realise more value from their current contact centre investment through expert-led optimization, training, and licencing assessments while continuously creating new partner revenue.
How it Works for You
Open the Door with Compass CX
Start a strategic conversation with existing Genesys and Five9 customers.
Deliver the Value
Help customers improve adoption, performance, and outcomes.
Consulting, Training & Optimization
Earn on Services
Generate commission opportunities throughout the engagement.
Professional Services Revenue
licencing Consolidation
Consolidation and cost saving options.
Earn Recurring MRR
Create long-term recurring revenue while strengthening customer relationships.
MRR on licence and Services
Commission
Most providers don’t pay on professional services at all. CallTower does, at 15%. Every workshop, every training session, every configuration engagement earns you commission before a single licence moves.
15% on Professional Services
Compass CX Consulting & Advisory
Build It Right Workshop
Validate that the platform is aligned with business objectives and identify opportunities to improve adoption, performance, and ROI.
Hidden Features Workshop
Uncover capabilities customers already own but are not using, and create a roadmap for activation and optimization.
Workforce Optimization Workshop
Assess staffing, scheduling, supervisor workflows, agent productivity, and WEM/WFM opportunities.
AI Horizons Workshop
Evaluate emerging AI capabilities, identify practical use cases, and build an adoption roadmap aligned to business goals.
CX Performance Workshop
Review customer journeys, workflows, KPIs, FCR, CSAT, adoption, and operational gaps.
Drive Ongoing CX Success
Compass CX helps organisations maximise the value of their existing CX investments through strategic assessments, training, optimization services, and AI readiness initiatives.
- Improve platform adoption
- Increase operational performance
- Identify licencing gaps
- Explore AI readiness initiatives
- Support future expansion projects
- Generate professional services revenue
Every engagement helps organisations realise greater value from their CX investment while opening the door to future optimization, transformation, and AI initiatives.
Training & Workforce Enablement
Drive Adoption. Improve Performance.
Custom role-based training for:
- Agents
- Supervisors
- Administrators
- Business Leaders
Help customers maximise adoption, reduce inefficiencies, and realise greater value from their platform investment.
