Keep Your CX Environment Performing at Its Best
CallTower Managed Services and Support helps organisations maintain stability, improve performance, and continuously optimise their customer experience environment. Our team provides proactive support, monitoring, administration, optimization, and strategic guidance to help you maximise the value of your technology investments.
Whether you need day-to-day support, platform administration, ongoing optimization, or a long-term strategic partner, CallTower helps keep your CX environment secure, reliable, and ready for what’s next.
Why Managed Services?
organisations turn to CallTower when they need to:
- Extend internal IT and contact centre teams
- Improve platform performance and reliability
- Reduce operational burden and resource constraints
- Support growth and digital transformation initiatives
- Accelerate AI and automation adoption
- Improve visibility, reporting, and governance
- Support ongoing upgrades and modernisation efforts
- maximise return on technology investments
Our Managed Services Offering
Technical Support
Responsive assistance for troubleshooting, incident resolution, user requests, and platform administration.
Patching & New Version Updates
Software lifecycle management, feature releases, maintenance planning, and platform updates.
Workforce Optimization Support
Administration and optimization of workforce management, quality management, scheduling, and performance solutions.
Strategic CX Guidance
Access to certified consultants, architects, engineers, and CX specialists who help align technology investments with business outcomes.
Platform Administration & Change Management
Configuration updates, routing changes, user administration, and ongoing environment management.
Migrations & Upgrades
Support for platform modernisation, technology refreshes, version upgrades, and migration initiatives.
System Monitoring
Proactive monitoring designed to identify and address issues before they impact operations.
More Than Support. A Partner in CX Evolution.
The most successful organisations don’t simply maintain their CX environment. They continuously improve it.
CallTower works alongside your team to identify opportunities to improve customer experience, operational efficiency, platform utilisation, and business performance.
Areas of focus include:
- Omnichannel customer engagement
- AI & automation initiatives
- CRM and business application integrations
- Workforce optimization programmes
- Reporting, analytics, and dashboards
- Service management and operational workflows
- Unified Communications platforms
- Virtual agents & conversational AI
- Agent assist technologies
Supported Platforms
Contact centre & CCaaS
AI & Automation
- Agentic AI
- Agent Assist
- Virtual Agents
- Conversational AI
Workforce Optimization
- Analytics
- Workforce Management
- Quality Management
The CallTower Advantage
Simplify Multi-Vendor Communications
Consolidate cloud voice, collaboration, mobility, customer experience, and AI initiatives with a single trusted partner.
Proven CX Expertise
Deep experience across leading CCaaS, UCaaS, AI, workforce optimization, and analytics platforms.
Consulting-Led Delivery
Business-first guidance that aligns operational improvements and technology investments to measurable outcomes.
End-to-End Lifecycle Support
From deployment and integration to optimization, adoption, and long-term management.
Advanced Integration Capabilities
Seamless connectivity across CCaaS, UCaaS, CRM, ERP, WFM, analytics, and business applications.
24/7/365 Expert Support
Access experienced communications engineers and CX specialists who help optimise adoption, performance, reliability, and long-term success.
Global Delivery
Enterprise-grade service delivery supporting multi-site, multi-region, and multilingual operations.
Keep Your CX Environment Performing at Its Best
Technology evolves. Customer expectations change. Your contact centre can’t stand still. CallTower provides the expertise, support, and strategic guidance needed to maintain performance, reduce operational risk, and continuously improve your customer experience environment.
Ready to maximise the value of your CX investments?
organisations leveraging CallTower Managed Services achieve:
- Faster issue resolution
- Reduced operational risk
- Increased platform utilisation
- Improved agent productivity
- Better customer experiences
- Greater operational efficiency
- Higher return on technology investments
- Improved platform reliability
Insurance Provider Improves CX Performance and User Adoption
A leading insurance organisation partnered with CallTower to modernise its customer experience environment and support long-term operational success through training, optimization, and ongoing expert guidance.