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UCaaS Solutions

maximise your unified communications with our voice, contact centre productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
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Key Integrations

Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number

Key Integrations
Dynamic E911
One Click Failover
Voice Spam Blocking
CRM Integration
Compliance Recording
Analytics for Microsoft Teams
Analytics for Webex by Cisco
AI Solutions
Sestek
Contact centre
Microsoft 365
Microsoft Copilot
MS Teams Premium
Texting for Microsoft Teams
Texting for Webex Calling
Teams Mobile eSim
Webex Go eSim
Device Migration Software
Faxing
CT SIP
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CX / CCaaS

Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact centre solutions.

CX Solutions Conversational AI CallTower AI Contact centre Support Services Contact centre Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact centre
Genesys Cloud
Webex Contact centre
Ascend Teams Contact centre
CT Contact centre
Zoom Contact centre
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CallTower Connect

A Revolutionary tool enabling users to easily personalise and control their CallTower Services

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Solutions centre

Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill centre

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

cheque out how we comply with CCPA regulations, prioritising the protection of consumer privacy.
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Partner programme

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency programme

Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP programme

CallTower's MSP Partner programme empowers services providers by simplifying taxation and enhancing efficiency.

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Upfront Advantage Partner programme

The CallTower Upfront Advantage Partner programme is an exclusive, invite-only, initiative designed to help partners accelerate revenue realisation while creating long-term growth opportunities through new customer acquisition.

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Archives: Partner Portal PDF

Ascend Teams Contact centre Features and Benefits

Ascend Teams Contact centre Features and Benefits Guide

Ascend Teams Contact centre Overview Why Ascend Teams Contact centre? It’s an all-in-one solution that integrates seamlessly with Microsoft Teams, combining advanced communication tools, omnichannel support, and powerful analytics. Designed…Read More

Ascend Teams Contact centre Features Matrix

Ascend Teams Contact centre Features Matrix

Platform Features Agent Shift Management & Collaboration Supervisor Real-Time Queue Management Omnichannel Digital Engagement Intelligent Call Routing & Self-Service AI Agent Assist (Real-Time AI) AI Quality Management Envision Data Intelligence…Read More

Ascend Teams Contact centre One Pager

Ascend Teams Contact centre One Pager

Customer Experience Built into Microsoft Teams  The Contact centre Teams Users Have Been Waiting For  Deliver modern customer experience directly within Microsoft Teams. Ascend combines enterprise contact centre capabilities, omnichannel engagement,…Read More

Ascend Teams Contact centre One Pager
Ascend Teams Contact centre One Pager

Ascend Teams Contact centre One Pager