Smarter AI Across Your Entire Customer Experience
AI That Delivers Measurable Business Outcomes
CallTower and SESTEK help organisations apply AI across the customer journey to improve service, increase efficiency, strengthen security, and enhance customer experiences. Smarter AI for CX is here.
Whether you’re looking to automate routine interactions, support agents in real time, expand multilingual capabilities, or gain deeper customer insights, SESTEK delivers practical AI solutions that integrate with your existing contact centre environment.
Business Outcomes
- Reduce customer effort and wait times
- Increase self-service and call containment
- Improve agent productivity and consistency
- Gain visibility into every customer interaction
- Strengthen authentication and fraud prevention
- Expand multilingual support without increasing costs
- Scale AI initiatives at your own pace
About SESTEK
SESTEK is a global conversational AI provider with more than 20 years of experience helping organisations modernise customer interactions.
Its cloud-agnostic platform combines conversational AI, analytics, voice biometrics, real-time guidance, and multilingual capabilities in a unified solution designed specifically for contact centres.
Proven Innovation
- 20+ years of AI expertise
- 100% in-house developed technology
- Enterprise-scale deployments worldwide
- 20% of revenue invested in R&D
SESTEK AI Solutions
Analytics & Automated Quality Management
analyse 100% of customer interactions to uncover insights, measure performance, and improve service quality.
Benefits
- Sentiment analysis
- Automated quality scoring
- Trend identification
- Compliance monitoring
Virtual Agent
Automate customer interactions across voice and digital channels with conversational AI.
Benefits
- 24/7 customer self-service
- Reduced agent workload for routine requests
- Faster response times
- Consistent customer experiences across channels
Voice Biometrics
Authenticate customers quickly and securely using their voice.
Benefits
- Faster authentication
- Reduced fraud risk
- Improved customer experience
- Lower operational costs
Real-Time Translation
Enable seamless communication between agents and customers across multiple languages.
Benefits
- Expanded language coverage
- Improved accessibility
- Better global customer engagement
Real-Time Guidance
Provide agents with live recommendations, alerts, and coaching during interactions.
Benefits
- Improved agent performance
- Increased compliance
- Faster issue resolution
- More consistent customer experiences
Why CallTower
AI Strategy Before Technology
Successful AI initiatives start with identifying where AI can deliver measurable business value. CallTower helps organisations assess their customer experience environment, prioritise use cases, and build a practical roadmap for adoption.
Multi-Platform Experience
CallTower supports AI deployments across leading CX ecosystems, including:
- Genesys
- Five9
- Webex Contact centre
- Zoom Contact centre
- CT Contact centre
- Ascend Teams Contact centre
Deep Contact centre, CX & axe Expertise
Our team combines expertise across customer experience, contact centre operations, AI, workforce engagement, and communications platforms. We help organisations integrate AI into existing CX environments without disrupting operations.
Enterprise-Ready Delivery
Whether deployed in public cloud, private cloud, or hybrid environments, CallTower helps organisations implement AI solutions that align with security, compliance, and operational requirements.
End-to-End Implementation & Optimization
From solution design and deployment to integration and ongoing optimization, CallTower helps organisations maximise the value of AI investments while accelerating time to results.
Put AI to Work Where It Matters Most
CallTower helps organisations assess their CX environment, identify opportunities for automation and intelligence, and implement AI solutions that deliver measurable business outcomes.
