UCaaS Solutions
maximise your unified communications with our voice, contact centre productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organisation, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connexions and drive real outcomes with our Customer Experience (CX) and Contact centre solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalise and control their CallTower Services
Solutions centre
Discover a comprehensive Solutions centre hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilising our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill centre
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customised communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner programme
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency programme
Discover Are benefits of our Agency Partner programme for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP programme
CallTower's MSP Partner programme empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
Upfront Advantage Partner programme
The CallTower Upfront Advantage Partner programme is an exclusive, invite-only, initiative designed to help partners accelerate revenue realisation while creating long-term growth opportunities through new customer acquisition.
Client Success Communication Paths.
CallTower’s Client Success Team Service Level Agreement*
- Customer voicemails left in a voicemail queue will be returned within one business day.
- Customer urgent emails or perceived urgent emails are to be responded to in less than four business hours.
- Customer emails are responded to within one business day (even if acknowledgment of message received with timing for a follow up response).
*CallTower Client Success Team will manage cases and responses in accordance with the above SLAs unless an alternative agreement is requested by the customer.
Level 1
Phone: 800-347-5444 option 3
Email: accountmanagement@calltower.com
A ticket will be automatically created, and a ticket number will be provided to
the sender and all communication will be linked to the ticket.
Level 2
Customers are encouraged to escalate any issue they believe is not being handled appropriately
to CallTower’s Client Success Team. Below is the CallTower Client Success Team Communication path.
Assigned Client Success Managers:
If you are unsure of who your assigned Client Success Professional,
please call our toll-free number at 800-347-5444, option 3.
Caston Dastrup, Client Success Associate
cdastrup@calltower.com
Office: 385-297-0240
Bonn Moreno, Client Success Associate
bmoreno@calltower.com
Office: 862-357-2845
Austin Brenk, Client Success Specialists
abrenk@calltower.com
Office: 801-934-3729
Mike Phung, Client Success Specialists
mphung@calltower.com
Office: 309-423-3982
Erick Hebel, Client Success Specialist
ehebel@calltower.com
Office: 801-208-8346
Sheila Lee, Client Success Manager
slee@calltower.com
Office: 801-305-4430
Tori Bodish, Client Success Manager
vbodish@calltower.com
Office: 217-216-3579
Ann Taylor Stanley, Senior Client Success Manager
astanley@calltower.com
Office: 843-628-5401
Karina Amyot, Senior Client Success Manager
kamyot@calltower.com
Office: 585-563-1315
William Dearing, Senior Client Success Manager
wdearing@calltower.com
Office: 901-554-5845
Level 3
Melinda Hicks, Senior Manager, Client Success Team
mhicks@calltower.com
Office: 801-702-4244
Mobile: 801-879-8223
Level 4
CEO CallTower – Bret England
Office: (415) 869-8922
Mobile: (408) 893-9070
Email: bengland@calltower.com
