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UCaaS Solutions

Maximize your unified communications with our voice, contact center productivity, and network support

UCaaS Solutions Interactive Coverage Map Global Enterprise Voice Solutions

Microsoft Solutions

All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing

Webex by Cisco

Cisco Collaboration Webex Calling Webex Dedicated Instance

Zoom

Zoom Calling Zoom Phone
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Key Integrations

Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number

Key Integrations
Dynamic E-911
Microsoft 365
MS Teams Premium
Webex Go
Teams Mobile
CT Analytics for MS Teams
CT Analytics for Webex by Cisco
Microsoft Copilot
Phonism (Migration Device Software)
Spam Blocking Powered by Mutare
CT Unite (CRM Integration)
CT SIP
CT Text for Teams
CT Text for Webex
One Click Failover
CT Recording
CT Fax
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CX / CCaaS

Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.

CX Solutions Conversational AI CallTower AI Contact Center Support Services Contact Center Professional Services Consulting Services

CCaaS Platforms

CCaaS Solutions
Five9 Contact Center
Genesys Cloud
Webex Contact Center
Ascend Teams Contact Center
CT Contact Center
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CallTower Connect

A Revolutionary tool enabling users to easily personalize and control their CallTower Services

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Solutions Center

Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
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24/7/365 Support

Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
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Updates & Notifications

Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
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Network Status

Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
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Client Support Plan
Detailed service overview and support structure

Explore the Client Support Plan for a detailed overview of our services, ensuring tailored assistance and enhanced support for your unique needs.
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Support Escalation Path

Technical support escalation for critical issues
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Implementation Escalation Path

Project implementation and deployment issues
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Sales Escalation Path

Sales inquiries and contract negotiations
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Billing Escalation Path

Billing disputes and account management
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Client Success Escalation Path

Strategic account growth and optimization

Company & Learning

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About Us

Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
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CallTower Training

Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
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Webinars

Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.

Support & Billing

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FAQs

Browse the FAQ webpage for quick answers to common questions about our products and services.
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Bill Center

Explore for a streamlined experience managing and understanding your invoices and billing information.
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CallTower, Inc. Terms of Use

Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.

Service & Compliance

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Services Level Agreement

Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
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Customer Proprietary Network

Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
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Billing questions, payments, disputes

Find essential information about billing inquiries, payment terms, and dispute resolution for your account.

Privacy & Legal

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Privacy Policy and Notice

Review the information on how we safeguard your personal data, ensuring transparency in our services.
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California Consumer Privacy Act

Check out how we comply with CCPA regulations, prioritizing the protection of consumer privacy.
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Partner Program

There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.

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Partner Portal

At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.

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Agency Program

Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.

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MSP Program

CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.

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Stay Connected. Stay Ahead.
CallTower delivers the world’s most advanced unified communications, contact center, and collaboration solutions
Let’s Connect
Giving Collaboration a Voice.
Combine the power of global voice with key business integrations and unleash a cloud communication solution that enables teams to stay connected, productive, and happy.
Let’s Connect

What We Do

Experience seamless, intelligent communication with CallTower, your trusted cloud communications provider. 

We specialize in Unified Communications as a Service (UCaaS), Collaboration, Contact Center as a Service (CCaaS), Conversational AI (CAI) technologies, with end-to-end professional and managed services.  Our expertise and commitment to exceptional Customer Experience (CX) empowers businesses to connect, collaborate, and grow with ease.

From streamlining workflows and optimizing IT infrastructure to proactive management and strategic guidance, our innovative and scalable solutions are designed to meet your unique business needs.

Redefine the way your organization communicates with CallTower—where innovation and expertise unite to drive meaningful connections and lasting success.

Empowered by 25+ Key Business Integrations
Teams, Webex, Zoom
Solutions Wheel

Providing and designing an
environment where these solutions can work together for unified, connected communication

Improving collaboration and productivity

Enabling customers with a choice (down to the user level)

Empowering a secure and seamless user experience

Integrating communications in the digital workplace

Delivering powerful solutions to address today’s businesses.

Administrative provisioning through CallTower Connect, our proprietary portal.

How We Do It

CallTower Connect

A revolutionary tool enabling users to easily personalize and control their CallTower services

Simplifying Technology Management

At CallTower, we empower our customers to effortlessly navigate the ever-evolving landscape of technology through our user-friendly portal, Connect. Developed in-house, this cutting-edge proprietary system offers a seamless experience, allowing our customers to administer services without the need for specialized expertise or external consultants to manage their communication solutions. Say goodbye to the complexities and uncertainties associated with managing multiple technologies.

Learn More
CallTower Connect
Frost Radar NA UCaaS 2024
Frost Radar Cloud-Connected Calling 2024

Where We Do It

Experience the unmatched power of global voice enablement and seamless business integrations with CallTower. As a leading provider of unified communication and collaboration solutions, we empower organizations worldwide to elevate their communication capabilities to new heights.

At the heart of our service is our extensive network infrastructure. Powered by 15 geo-redundant data centers strategically located around the globe, CallTower ensures unparalleled connectivity in 80+ countries. Wherever your business takes you, we’ve got you covered.

15

Geo-Redundant Data Centers

80+

Countries

Our Partners

Customer Testimonials on G2

Click Here to read more testimonials.

"Best Decision Ever for Our University"

CallTower helped us make the smooth transition from an inhouse outdated vendor specific telephony to an advanced cloud based platform and are now our telephony provider. Everyone involved has been polite, professional, efficient and accommodating to our needs.

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“Efficient and helpful”

We transitioned over from Comcast Voice Edge (don't recommend). The transition process to teams phone was relatively smooth and they helped guide us through the entire process. Their support seems to be helpful and responds quickly. We've only been using them for a month or so, but our situation is already better than when we had Comcast as our provider.

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"Super fast response team"

So far I never issue with using call tower number. Also users never complained about it, make my life easy to manage by just creating the ticket and get response right back in few mins. Also as administrator I had issue with changing plan and support helped me over the call right away.

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"Great Communication - Easy Process"

I really enjoyed the Project Management Dashboard that our CallTower PM worked with us on and the effective and prompt communication. We also greatly appreciated the flexibility when needing to set up calls to gain more clarification on specific processes and required information.

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"Painless as Promised"

The switching from our previous provider over to CallTower was as seamless as promised. The group of people that helped us get things set up were VERY helpful and still able to be contacted even after we were fully transferred over.

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"CallTower for Microsoft Teams Conferencing"

The CallTower Team was very responsive in answering all of our questions regarding conferencing options and the choice to use our GCCH Microsoft Teams Conferencing. They explained how the service works and how the meeting invite emails with contain the assigned phone number for call in ability and to host a meeting in Teams.

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24/7/365 Support

Need Help? Contact our support team

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