UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Wholesale Escalation Path
Support, account management and executive escalations
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers services providers by simplifying taxation and enhancing efficiency.
Upfront Advantage Partner Program
The CallTower Upfront Advantage Partner Program is an exclusive, invite-only, initiative designed to help partners accelerate revenue realization while creating long-term growth opportunities through new customer acquisition.
Wholesale Escalation Path
CallTower delivers award-winning support to our customers, around the world, through an experienced, professional, and dedicated team with an exceptional focus on customer success.
The Managed Services team is available to assist with all questions related product features and will be the main contact for any service impacting report. Learn more
Support Escalations
Supervisor on Deck
Direct (833) 406- 2822
Manager, Wholesale Support Services – John Smith
Email: john.smith@calltower.com
Direct: (470) 348- 0065
Account Management Escalations
Manager, Client Success – Wholesale – Joseph Blue
Email: joseph.blue@calltower.com
Direct: (440) 808-4825
Director, Wholesale Services – Amanda Inman
Email: amanda.inman@calltower.com
Direct: (205) 978- 4466
VP, Client Success – Trish Strehle
Email: trish.strehle@calltower.com
Tel: (267) 234-7343
Executive Support Escalations
Director, Support Engineering – Michael Sipka
Email: michael.sipka@calltower.com
Direct: (615) 874-6044
Sr. VP, Client Support – Jim Manetta
Email: jmanetta@calltower.com
Direct: (585) 563-1868
Chief Operating Officer – Jennifer Jacobs
Email: jennifer.jacobs@calltower.com
Direct: (205) 978-4454