Customer Experience Built into Microsoft Teams
The Contact centre Teams Users Have Been Waiting For
Deliver modern customer experience directly within Microsoft Teams. Ascend combines enterprise contact centre capabilities, omnichannel engagement, AI-powered insights, and business communications into a single Teams experience—eliminating disconnected apps and simplifying workflows.
Why Ascend
Native Teams. AI-Powered CX. Built for Resiliency.
- Native Microsoft Teams Experience
Work directly within Teams—no switching between applications
- Integrated Communications
Combine collaboration, calling, meetings, and customer engagement
- Built-In Business Continuity
Maintain operations with resiliency and failover capabilities
| Modern Customer Engagement Deliver seamless omnichannel experiences from a single interface: Voice, SMS, Web Chat, Email, WhatsApp Intelligent & Skills-Based Routing Real-Time & Historical Reporting Supervisor Dashboards AI-Powered Customer Experience Drive smarter interactions and better outcomes: AI Insights & Sentiment Analysis Conversation Intelligence Automated Summaries Performance & Quality Analytics Workforce Visibility & Reporting | The CallTower Advantage One platform. One provider. One experience: Native Teams Contact centre Simplified Administration Faster User Adoption Reduced Vendor Complexity Dedicated Implementation Team Ongoing Customer Success Support Single Point of Accountability White-Glove Implementation End-to-end delivery designed for long-term success: Solution Design & Configuration Number Porting & Provisioning Contact centre Deployment Admin, Agent & Supervisor Training Adoption & Change Management Ongoing Optimization Services Why organisations Choose Ascend Native Microsoft Teams experience Omnichannel customer engagement AI-powered customer experience Built-in business continuity Simplified administration Faster time to value One partner for communications and CX |
Let’s Redefine Customer Experience in Teams
Ascend Teams Contact centre enables organisations to deliver intelligent, omnichannel customer experiences through a fully native Microsoft Teams platform.
